Shipping & Returns
How print orders are made, shipped, and what to do if something isn't right.
Last updated: TODO
Made to order
Every print is made after you order it. Free STL downloads are always available if you'd rather print it yourself.
Orders shipping within the United States
- Printed by our volunteers in the Atlanta, Georgia area.
- Processing time: TODO business days before shipping.
- Shipped by USPS or UPS. You'll receive tracking by email when your order ships.
- Shipping cost is shown at checkout.
Orders shipping within Mexico
- Printed and shipped within Mexico by our local printing partner.
- Processing time: TODO business days before shipping.
- Prices are shown in Mexican pesos (MXN). Your card issuer may apply its own fees.
We currently ship only within the United States and Mexico.
Damaged or defective items
If your print arrives broken, has a printing defect, or isn't what you ordered, email info@enableatl.org within 14 days of delivery with your order number and a photo. We'll reprint it or refund you.
Returns
Because each item is printed to order, we can't accept returns for change of mind. If a device doesn't work for you, contact us — we're happy to help with sizing or suggest a different design.
Lost packages
If tracking hasn't updated in 10 days, or your package shows delivered but you didn't receive it, contact us and we'll help.